Personalized 20oz Tumblers – Crafted for the Liberated Individual

At the Charis House Leadership Solutions Online Store, we are committed to ensuring your satisfaction with our personalized tumblers. Due to the custom nature of these products, please review our return policy below:

1. Eligibility for Returns

• Personalized tumblers are non-returnable and non-refundable unless they arrive damaged, defective, or with a personalization error.

2. Damaged or Defective Items

• If your tumbler arrives damaged or defective, please contact us within 7 days of receipt. Provide photos and a description of the issue, and we will arrange for a replacement at no additional cost.

3. Personalization Errors

• In the event of an error in personalization caused by us, please contact us within 7 days of receiving your order. We will promptly correct the mistake and send you a replacement.

4. Return Process

• To report an issue with your personalized tumbler, please contact our customer service team at ALB@CharisHouseLR.com with your order number and details of the issue.

• We will provide instructions on how to proceed, including any necessary returns or exchanges.

5. Non-Returnable Items

• Tumblers with personalization errors made by the customer during the ordering process are non-returnable. Please double-check your customization details before finalizing your order.

6. Contact Us

If you have any questions or concerns about our return policy, please contact us at ALB@CharisHouseLR.com. Our customer service team is here to assist you and ensure your complete satisfaction.